Frequently Asked Questions

Yes, appointments are preferred to minimise waiting times. Walk-in patients are accommodated when possible, but booking in advance is strongly recommended. Book online at swartlandmedical.co.za, by phone on 022 482 2552, or via telemedicine.

For same-day appointments, please call us directly on 022 482 2552 from 08:00. Our reception team will do their best to accommodate urgent matters.

Yes, you can request a specific doctor when booking. However, availability varies. For urgent matters, we recommend booking with any available doctor.

Monday–Friday: 08:00–17:00 Saturday: 08:00–12:00 Sundays & Public Holidays: Closed For after-hours emergencies call 10177 (Ambulance) or 112 (General Emergency).

Yes! We offer secure video and telephonic consultations for follow-ups, script renewals, mental health follow-ups, and more. Visit our Telemedicine page to book. A consultation fee applies.

Complete our online New Patient Registration form at swartlandmedical.co.za/register, or collect a form from our reception. Bring your SA ID or passport, medical aid card, and a list of current medications to your first visit.

Yes — we see patients of all ages, from newborns to the elderly. We provide cradle-to-grave family healthcare.

No referral is required. As a general practice, you can consult us directly. We will refer you to specialists when clinically necessary.

Yes, any of our four doctors can see you for an initial consultation. We recommend establishing continuity with one doctor for long-term care.

We are registered with most major South African medical aids, including Discovery, Medshield, Bonitas, Momentum Health, KeyCare (Discovery), Fedhealth, Sizwe, CompCare, and others. Please confirm with our billing staff at the time of booking.

Yes. Private/cash patients are welcome. Fees are based on the SAMA (South African Medical Association) or AMA coding system. Payment is expected at the time of consultation. We issue a receipt for medical aid claim submission.

See our full Billing Policy page at swartlandmedical.co.za/billing. We bill according to current ICD-10 coding and medical aid tariff schedules. Patients are responsible for any shortfall not covered by their medical aid.

Payment plans may be arranged in exceptional circumstances. Speak to our billing administrator. Please note: consultation fees are generally payable at the time of service.

A dispensing practice is a licensed medical practice that is authorised to dispense medications directly to patients — similar to a pharmacy but operated by the medical practice itself. You can collect your prescription from us without needing to visit a separate pharmacy.

Established patients with stable, well-controlled chronic conditions can request a chronic refill online via our Chronic Refill Request form. Your doctor will review the request. Some patients may be required to come in for a consultation, particularly if blood results are due or the condition has changed.

Please request your refill at least 3–5 business days before you run out. This allows time for doctor review and dispensary preparation.

We stock a comprehensive range of generic and originator medications. If a specific medication is not in stock, we will advise you and can issue a script for you to collect elsewhere.

Yes. We follow the South African Department of Health's Expanded Programme on Immunisation (EPI) schedule, which includes free vaccines for all eligible children. We also offer additional private vaccines not on the EPI schedule.

We can help recreate your child's vaccination records from our clinical records. Please contact our reception to arrange this.

Vaccinations can be administered at a scheduled baby/child clinic visit or nursing appointment. Please discuss with our reception when booking.

We comply fully with the Protection of Personal Information Act (POPIA). Your personal and medical information is stored securely, used only for healthcare purposes, and never shared with third parties without your consent — except where required by law or for your clinical care.

Yes. You have the right to access your medical records. Please make a formal written request to our practice manager. Some administrative costs may apply. Records will be provided within a reasonable timeframe in accordance with POPIA.

Medical aid claims are submitted with the relevant clinical coding required for payment. You consent to this when using your medical aid. We do not share any additional information beyond what is required for billing.